Privacy policy

Last updated: 14/02/23

Locanation ("us", "we", or "our") values your privacy and appreciate your trust and confidence in us. This privacy policy describes how we collect, use, disclose and transfer your personal data in the course of business through your use of our website, namely (the "Site").

This privacy policy applies to our customers, visitors and users.

Personal data that we collect

1. Information you provide to us

We collect information about you that you provide to us when using the Site as follows:

a. General data

  • Personal data, such as your name, date of birth, gender, nationality, marital status, occupation, number and expiry date of your passport and/or identification card;
  • Contact information, such as address, phone number, email address, Line ID, Whatsapp ID and/or social media accounts;
  • Accommodation booking details, such as information regarding the accommodation (e.g., name and address), length of stay, booking reference number and/or any preferences you might have for your stay, date of arrival;
  • Communication you have with us, such as feedbacks, queries or information that you submit to us;
  • Account details, such as your username, password and account settings; and
  • Others, such as voice or video recordings or your next of kin details.

a. Sensitive data

  • Health records, such as medical history, physical health and mental health reports, laboratory results and diagnostic results

Notwithstanding the above, we may also collect your personal data in case where another person makes any reservation on our Site on your behalf.

2. Information automatically collect from you

By visiting our Site, we may also automatically collect certain usage information, such as your IP address, geographic data, country, search preferences related to specific searches, browser, and information about your device's operating system, application version, language settings, and pages that have been shown to you.

3. Information we obtain from third parties

We may also obtain your personal data from third party platform when you choose to login to our Site through other sites, such as Facebook or other social media platform. In this case, your name and email address will be collected by us. In any case, please note that we do not knowingly collect persons who are under the age of 20, except their parental consent is obtained or required by applicable laws. However, if you believe that we do so, please contact us at [email protected].


Cookies and similar tracking technologies, such as beacons, scripts, web beacons and tags (collectively, “cookies”), are small bits of text, usually stored on a user's computer hard drive or within a browser. They enable a website to remember information about the user's visit to the website. On mobile websites and mobile applications, we use device IDs and / or Advertising IDs in a similar manner to which we use cookies.

We use first party cookies that are used solely by us or by third parties who act only on our instructions or on our behalf. These types of cookies are used for our own analysis of our own Sites, or to provide functionality such as remembering your language preference.

The cookies used on our Site, by either us or by third parties, can be session cookies, or persistent cookies. Session cookies are deleted automatically when you close your browser, and are used for things like ensuring you are kept logged in as you navigate around our Sites. Persistent cookies remain stored on your device or browser even after you close it. These cookies are used, for example, to recognize you when you come back to our Site.

Types of cookies we use

  • Strictly necessary cookies – without these cookies, we may not be able to facilitating our browsing activity.
  • Performance cookies – perform website analytics, such as impression reporting, demographic reporting and interest reporting. This may include the recording of mouse clicks, movements, page scrolling and restricted text entered into our Site forms through selected third parties but we will take sufficient precautions to ensure that personal information will not be collected during such recordings;
  • Preference cookies – to enable our site to remember your preference to enhance your navigating experience; and
  • Marketing cookies – to provide you advertising tailored to your interest.

Your Choices

Please review your internet browser settings, typically under the sections "Help" or "Internet Options," to exercise choices you have for certain cookies. If you disable or delete certain cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Site, and you may be required to re-enter your log-in details.

To learn more about certain cookies used for interest based advertising (including through cross-device tracking) and to exercise certain opt-out choices you may have regarding cookies, please visit the Digital Advertising Alliance, Network Advertising Initiative, Digital Advertising Alliance-Canada, European Interactive Digital Advertising Alliance.

Please also visit the following third parties' websites to exercise certain opt-out choices over cookies:

How We Use Your Personal Data

We use your personal data for the following purposes:

1. entering into contract and providing related services, which includes:

  • providing our services to you, including facilitating and processing your accommodation [and/or flight] reservation, liaising with our accommodation [and/or airline] partner that you select. In this case, we may ask for your health condition in order to provide you with suitable and full support during your quarantine;
  • enabling you to create and manage account that you have with us; and
  • communicating with you, including providing our customer and technical support and respond to your queries;

Legal grounds: explicit consent, contractual obligation and legitimate interests

2. conducting marketing activities, which includes:

  • sending marketing email, news and push notifications;
  • providing you with our voucher, exclusive promotions or privileges; and
  • providing service recommendations based on your interest;

Legal grounds: consent and legitimate interests

3. maintaining and improving our Site and business operation, which includes:

  • conducting data analytics and market researches; and
  • protecting the security of you and the Site;

Legal grounds: consent and legitimate interests

4. fulfilling our legal and regulatory obligations, which includes:

  • complying with legal or regulatory obligations;
  • preventing unlawful activity; and
  • exercising of legal claims.

Legal grounds: legal obligation

Sharing Your Personal Data

In connection with your visit to our Site and use of our services, we may share your information as follows:

  • business partners, including accommodation partners, airline partners or other partners which you specifically request us to reserve;
  • third party platforms or social media;
  • regulator and governmental agencies;
  • prospective buyer, such as part of any sale, assignment or other transfer of our business, or transition of service to another provider. We will ask for your consent if required by applicable law.

Data Retention

We will retain your personal data for the period which is necessary to our processing purposes, and to exercise our legal rights and comply with our legal or regulatory obligations. However, your personal data will be retained for the period of not more than 10 years or longer if required by laws.

Your rights

To the extent provided by applicable data protection laws, you may exercise the rights as follows:

  • Right to access;
  • Right to data portability;
  • Right to object;
  • Right to be forgotten;
  • Right to restriction of processing;
  • Right to rectification;
  • Right to revoke your consent; and
  • Right to lodge a complaint.

Contacting Us

If you have any questions about this privacy policy or our privacy practices, please contact us by email at [email protected] or by sending a registered letter to the address at: Suite 607, 6th Floor, AIA Sathorn Tower, 11/1 South Sathorn Road, Yannawa, Sathorn, Bangkok, 10120, Thailand